The Problem: Invisible Failures, Overloaded Customer Support
Imagine peak season.
A third-party API failure brings your package tracking app down. Internal systems still show “green,” but customers see nothing. The issue remains invisible — until your call center collapses under the load.
The consequences:
Do these pain points sound familiar?
Why Traditional Monitoring Isn’t Enough
Internal systems monitor warehouses — not real customer experience.
They know where the package is physically, but not what the customer sees on their phone.
Verita monitors from the outside in:
Testing the entire package tracking journey from the perspective of REAL customers, on real physical devices.
The Solution: Verita — Certainty as a Service
Verita is a turnkey service that monitors real user experience.
Key value:
We notify you proactively — so you can communicate before customers reach out to you.
Proof: Instant Alerts, Proactive Communication
When package tracking goes down, you receive immediate SMS and email alerts. You’ll know about the issue before the first customer calls — helping you prevent complaint spikes and reduce operational costs.
Don’t let your customer support become your monitoring system.
Join industry leaders who use Verita to protect their reputation and reduce unnecessary support costs.
